Disney Plus is the number one choice of people who love to spend their weekends with families by watching streaming shows at home. It is the best streaming service that lets you download unlimited content. But unfortunately, viewers are facing the problem of a black screen on Disney Plus when playing a movie or TV show. It has become a part of our life. If you are one of them who have a hard time watching your favorite shows on Disney Plus due to a black screen issue. Then do not panic as we have compiled the list of some of its fixes that will definitely solve your problem.
Disney Plus is one of the best Video on Demand streaming platforms where you can watch your favorite content anytime. This platform has content from Walt Disney Studios and Walt Disney Television’s biggest names like Disney, Pixar, Marvel, Star Wars, National Geographic, and 20th Century Fox.
Viewers will require to purchase a subscription to access all the content of Disney Plus. Imagine you plan a movie night with the family and then a black screen appears. How embarrassing is it!
Mainly Samsung TV users are facing this problem. They have complained that the screen of the TV remains blank for some time and after a few minutes, it goes back to the home page. This problem may occur due to several reasons- servers are the common cause of this issue. Sometimes it might be related to your device’s third-party applications or Disney Plus’ application files.
Reasons why Disney Plus is not working on your Samsung TV
First of all, check if your Samsung TV is smart one or not. As the TV manufactured before 2016 does not support the Disney Plus application. So check out if your device is compatible with Disney Plus or not. If it does not support you, you will not able to install Disney Plus.
The only solution to this problem is Roku stick and fireStick.
In case you are owning a smart Samsung TV then you will be happy to know that we are here with its fixes. So without delay, directly jump into in.
Disney Plus Black Screen Fixes
Check Disney+ Servers
Sometimes it is the problem with the app and not with your device. If the servers are down, it starts creating problems. It can be check by using a third-party site like Downdetector. This site will show you the servers’ current status and the past issues they encountered. If the server is down, you can do nothing just to wait.
If there is no problem with the server then move to another fix.
Fix 1: Re-Login to Your Disney Plus Account
Many times the application starts creating problems due to occasional bugs that can occur and cause your user data to be corrupt. Due to these bugs, your current session gets filled with unexpected errors. To fix this problem, users need to refresh their data just by re-login their Disney Plus account again. Since every device has its own way, we tried to maintain every detail here:
Here’s how it can be done:
For Samsung TV users:
For Android and iOS devices
- First of all, enter the Disney Plus app on your device.
- Now, Go to the bottom navigation bar and tap on your Profile
- Under the Profile option, tap on Log Out.
For PC Users:
- Use your browser to visit the Disney Plus website.
- Now, point the mouse cursor to your Avatar to access the drop-down menu.
- Click on Log out.